Questions, bugs, billing, account deletion — we read everything.
Secondhand MCP is built and supported by Sooks Labs LLC. The fastest way to reach us is email — support@secondhandmcp.com — and most messages get a reply within one business day. Include the email address you signed up with so we can find your account.
Live service status: marketplace health · Setup guides: Claude, ChatGPT, Claude Desktop, Cursor · Plans: pricing.
Transient marketplace errors usually clear on retry — ask your AI to try the search again. If a marketplace keeps failing, check our live status at secondhandmcp.com/health/marketplaces, and email us if it persists.
Your account page (secondhandmcp.com/account) shows your plan, usage this month, and billing. Upgrades, downgrades, and cancellation are self-serve through the Stripe billing portal there.
Remove the connector from your AI assistant's settings (Claude: Settings → Connectors; ChatGPT: Settings → Apps & Connectors). To delete your account and data entirely, email us.
You do not need to. eBay search works out of the box, like every other marketplace. If you prefer to use your own free developer keys from developer.ebay.com you can add them on your account page.
Email support@secondhandmcp.com, or open an issue on the open-source repo at github.com/jlsookiki/secondhand-mcp.